Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag an issue with a casino we cover? This page tells you how to reach the happyskate.co.uk team and what happens once you do.
How to reach the team
The best way to contact us is by email at [email protected]. We read every message that comes in and aim to reply within two working days. Telling us straight away whether your message concerns a specific casino, a factual point in an article, or a general query helps us route it to the right person and get back to you faster.
We do not currently offer live chat or a phone line. Email remains the most direct route and gives us a clear written record if we need to follow up with further checks on a claim or offer.
What we can help with
- Questions about our coverage — if anything in our guides to non UK casinos, bonuses, wagering requirements or payments is unclear, ask us to explain it in plain terms.
- Corrections — casino terms, welcome offers and payment methods change without much notice. If you have seen a bonus figure, a wagering condition or a withdrawal limit that no longer matches what we have published, tell us and we will verify it before amending the page.
- Feedback on our rankings — we welcome comments on how we assess and rank sites such as those featured on our best non GamStop casinos guide. If your own research or experience contradicts something we have written, we want to know.
- Suggestions for future content — if there is a topic around non GamStop casinos, casino bonuses, payment methods or sports betting that you think deserves closer coverage, let us know what you would like to see.
- Safer gambling concerns — if you or someone you know is struggling with gambling, mention this in your message. We can point you towards GamCare, GAMSTOP and other UK support resources, though we are not a support service ourselves.
What we cannot do by email
We are an independent research and review site, not a casino operator. We cannot process deposits, withdrawals, account verification or bonus claims, and we have no access to any operator's customer accounts. If you have a dispute with a specific casino — for example over a delayed withdrawal, a rejected bonus, or a KYC request you do not understand — that has to go through the casino's own customer support and complaints procedure first. We can advise on what a fair process typically looks like, but we cannot intervene in an individual account issue.
Because the sites we cover operate under overseas gambling licences rather than a UK Gambling Commission licence, standard UK consumer protections and the Financial Ombudsman route do not apply in the way they would with a GB-licensed operator. If a complaint cannot be resolved directly with the casino, options are generally limited to whatever dispute resolution the operator's own licence requires, which varies by licensing authority.
How your message is handled
- Your email reaches a member of the editorial team, not an automated inbox.
- We check the detail against our existing research, and where a correction is needed, we verify it against the operator's current terms before updating any page.
- You receive a written reply from a real person, normally within two working days, though this can take a little longer during busier periods.
A note on accuracy and independence
Bonus terms, wagering requirements, minimum deposits and payment options at casinos not on GAMSTOP shift more often than at GB-licensed sites, so reader reports genuinely help us keep our content current. Our rankings and reviews are based on our own research into offers, terms and ownership, not on payments from operators, and getting in touch to challenge something we have said does not affect how any site is ranked. If you would rather start with our current recommendations before writing to us, our guide to the best non GamStop casinos sets out the sites we currently rate highest and why.
Thank you for reading, and for taking the time to help us keep this site useful and accurate.